At Utsav, we aim to provide a smooth and timely delivery experience for all our customers. Once your order is successfully placed, it is processed within 1 to 2 business days. After dispatch, the estimated delivery time is typically 3 to 7 business days, depending on your location. Please note that deliveries may take longer during high-demand periods, promotional events, or due to unforeseen logistical issues.
All orders are shipped through trusted delivery partners to ensure your items reach you safely and on time. Once your order is dispatched, you will receive a tracking link via email or SMS, allowing you to monitor the status of your shipment. We request customers to ensure that the shipping address and contact details provided are accurate and complete to avoid any delivery delays or failed attempts.
Shipping charges, if applicable, will be mentioned at checkout. Utsav may offer free shipping on selected products or promotional orders, which will be clearly stated during the shopping process. Please note that original shipping charges are non-refundable in case of returns, unless the return is due to our error (such as a damaged, defective, or incorrect product).
If your package appears tampered with, damaged, or opened at the time of delivery, please refuse to accept it and immediately contact our support team with your order number and photos of the issue. We will promptly investigate and assist you with a replacement or refund, as per our Return and Refund Policy.
Deliveries are made on working days (excluding Sundays and public holidays). While we strive to deliver all orders within the expected timeframe, Utsav shall not be held responsible for any delays caused by courier service disruptions, public holidays, weather conditions, or any circumstances beyond our control.
By placing an order on our platform, you agree to the terms mentioned in this Shipping and Delivery Policy. For any shipping-related queries or assistance, feel free to reach out to us at [disawals@gmail.com],
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